Refund Policy

Time Limitations

• 3-Day Window: All refund requests must be submitted within 3 days of the initial purchase
• No Exceptions: Refund requests submitted after 3 days cannot be processed, regardless of circumstances

Credit Usage Limits

• 50 Credit Maximum: Refunds are only available if you have used 50 credits or less
• Credit Calculation: Each second of video generation consumes credits according to your selected model
• Non-Refundable After Use: Once you exceed 50 credits, your purchase becomes non-refundable

One-Time Credit Purchases

• Eligible for refund within 3 days if usage is under 50 credits
• Full refund of the purchase amount
• Credits will be removed from your account upon refund approval

Subscription Plans

Monthly Subscriptions:

• Refundable within 3 days of initial subscription
• No partial month refunds after the 3-day period
• Cancel anytime to prevent future charges

Annual Subscriptions:

• Refundable within 3 days of initial purchase
• No partial year refunds after the 3-day period
• Significant usage may affect eligibility

Promotional Offers

• Special promotions and discounted purchases may have different refund terms
• Check the specific terms of each promotion before purchasing
• Some promotional offers may be non-refundable

Step 1: Verify Eligibility

Before requesting a refund, ensure you meet both criteria:

• Purchase was made within the last 3 days
• You have used 50 credits or less

Step 2: Gather Required Information

Prepare the following information:

• Account email address
• Order number or transaction ID
• Date of purchase
• Detailed reason for refund request
• Number of credits used

Step 3: Submit Your Request

Contact us through one of these channels:

Primary Method (Fastest Response):

Submit a ticket through our Feedback Center

Alternative Method:

Email us at support@aicreate.video

Step 4: Await Review

• We review all refund requests within 24-48 hours
• You will receive an email notification with our decision
• Additional information may be requested if needed

Review Period

• 24-48 hours: Initial review of your request
• Decision notification: Sent via email to your registered address

Processing Time

• Approved refunds: Processed within 3-5 business days
• Payment method: Refunded to your original payment method
• Bank processing: Additional 5-10 business days depending on your financial institution

Account Changes

• Credit removal: Unused credits are removed immediately upon refund approval
• Access termination: Premium features may be disabled
• Data retention: Your created content remains accessible

Service-Related

• Dissatisfaction with AI-generated content quality (subjective)
• Changes in personal circumstances unrelated to service issues
• Failure to read or understand service limitations
• Technical issues on user's end (internet, device compatibility)

Account Violations

• Accounts suspended for Terms of Service violations
• Fraudulent activity or payment disputes
• Abuse of refund policy (multiple refund attempts)
• Use of service for prohibited content

Usage Exceeded

• More than 50 credits used
• Subscription cancelled after the 3-day window
• Credits expired due to inactivity
• Completed video/image generations

Technical Issues

If you experience technical problems:

1. 1. Contact support before requesting a refund
2. 2. Allow us to attempt to resolve the issue
3. 3. Document the problem with screenshots if possible
4. 4. Refunds for verified technical issues may exceed standard limits

Duplicate Charges

• Accidental duplicate purchases are always refundable
• Contact us immediately if you notice duplicate charges
• Provide transaction IDs for all duplicate charges

Currency and Regional Pricing

• Refunds are processed in the original purchase currency
• Exchange rate fluctuations are not covered
• Regional pricing differences are not grounds for refund

Q: Can I get a refund after using 51 credits?

A: Unfortunately, no. The 50-credit limit is strictly enforced to prevent abuse while allowing genuine customers to test our service.

Q: What happens to my generated content after a refund?

A: You retain access to any content you created before the refund. However, you won't be able to generate new content without active credits.

Q: Can I transfer my refund to a different payment method?

A: No, refunds must be processed to the original payment method for security reasons.

Q: Are taxes refunded?

A: Yes, the full amount including any taxes will be refunded.

Q: Can I get a partial refund?

A: We only offer full refunds within the eligibility criteria. Partial refunds are not available.