Refund Policy

At Wan-2 App, we strive to provide our users with the best AI video generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

• Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
• Credit Usage: If you have used more than 50 credits, you are NOT eligible for a refund, regardless of the time since purchase.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@aicreate.video or submit a request through our 【Submit Feedback Center】 (Recommended - Faster Response).

2. Provide Details: Include your account email address, order number, purchase date, and reason for the refund request.

3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome within 24-48 hours. If approved, your refund will be processed to your original payment method.

• Refund requests are typically reviewed within 24-48 hours
• Once approved, refunds are processed within 3-5 business days
• The time for funds to appear in your account depends on your payment provider (usually 5-10 business days)

Subscription Plans

For subscription plans:

• You can cancel your subscription at any time through your account dashboard
• Cancellation takes effect at the end of your current billing period
• You will continue to have access to credits until the end of your paid period
• No partial refunds are provided for cancelled subscriptions outside the 3-day window

Exceptions

While we strive to accommodate refund requests within the eligibility criteria, please note:

• Credits that have been fully consumed are not eligible for refund
• Accounts that violate our Terms of Service may not be eligible for refunds
• Repeated refund requests from the same user may be subject to review
• Refunds for promotional or discounted purchases may be limited

Contact Information

If you have any questions about our Refund Policy, please contact us through:

• Email: support@aicreate.video
• Feedback Center: 【Click Here to Submit a Support Ticket】 (Faster Response)
• Response Time: We typically respond within 24 hours

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. The "Last updated" date at the bottom of this page indicates when the policy was last revised.

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By using Wan-2 App, you acknowledge that you have read and understood our refund policy. We're committed to ensuring your satisfaction with our AI video generation platform.

Last updated: January 2025